Hardware Installation & Repair
Installation, replacement, and repair of PCs, servers, printers, and networking hardware — on site, in person.
For businesses in Rayong, Chonburi, and Chachoengsao, NetSol sends a technician on site when remote support is not enough — hardware, networking, workstations, and infrastructure handled in person. Response from 1 hour near Rayong City.
Anything that needs hands on the hardware — from a single workstation to your server room.
Installation, replacement, and repair of PCs, servers, printers, and networking hardware — on site, in person.
Structured cabling, switch and router setup, Wi-Fi coverage, and network troubleshooting at your premises.
Hands-on troubleshooting for PCs, laptops, printers, and peripherals that cannot be fixed remotely.
Workstation deployment, account setup, and equipment configuration ready for a new hire's first day.
Scheduled on-site checks that catch failing hardware and configuration drift before they cause downtime.
Physical server, rack, and infrastructure support for factories, plants, and offices across the Eastern Seaboard.
Our onsite IT support across the Eastern Seaboard of Thailand covers Rayong, Chonburi, and Chachoengsao — so technicians delivering IT outsourcing services can reach your site within realistic response windows.
Local presence means realistic, measurable response times.
Arrival time depends on your location and the SLA plan you choose, with response commitments based on realistic travel time and site priority.
From first contact to a technician on your floor — here's how it works.
We visit or discuss your site, environment, and support needs to scope the right SLA.
We agree on visit frequency, response-time tier, and how onsite fits with any remote services you use.
A technician familiar with your site is assigned as your regular point of contact.
Scheduled maintenance visits plus rapid response when something needs hands-on attention.
Every business is different — so we quote based on your specific needs.
Single office, multiple sites, or a large industrial estate — coverage is scoped per location.
From scheduled monthly maintenance to as-needed dispatch, depending on how hands-on you need us.
Faster guaranteed response costs more — we help you find the right balance for your risk tolerance.
Have questions? Contact us and we will help you choose the right onsite support model.
Rayong, Chonburi, and Chachoengsao provinces — the Eastern Seaboard. If your company is located outside this area, our nationwide remote Helpdesk service can still support you. Occasional onsite visits outside the standard coverage area can be discussed separately.
It depends on your SLA plan and distance from our Rayong office. Companies close to Rayong City can get response in as little as 1 hour. Elsewhere across the Eastern Seaboard, typical response is up to 4 hours depending on traffic and distance.
Onsite Support means a technician physically comes to your location. It is available in Rayong, Chonburi, and Chachoengsao. Our Helpdesk service is remote, ticket-based support available to businesses anywhere in Thailand. Many customers combine both.
Yes. Most customers pair onsite support with our Remote Monitoring and Management (RMM), Helpdesk, or Backup services, so day-to-day issues are handled remotely and a technician is dispatched only when hands-on work is needed.
There is no fixed public price — cost depends on the number of sites, visit frequency, and the response-time tier you choose. Contact us for a quote based on your setup.
Yes. Our onsite technicians can support customers in Thai and English. German is available for management, consulting, and service discussions with NetSol's Managing Director when needed, but German-speaking onsite field support is not part of the standard onsite service.
Tell us where you are located and what kind of support you need. We will confirm whether your site is in our onsite coverage area and outline a suitable SLA.